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Shipping, Delivery, and Setup

About:

Affordable Portables is an American owned retail furniture company that has been open in Chicago for over 40 years. Our two stores are open daily in Chicago and Evanston.
Feel free to call or contact our staff. No pressure, we’ll just help you find what you want.

Shipping Information:

Our delivery charges depend on where you live, what floor, if there is an elevator, and what you want to be set up.
Please call us at (847)866-8124 to get charges. We will contact you after we receive your order.

We can do the Delivery and/or set up in the greater Chicagoland area so you don’t have to. If you live in the greater Chicagoland area call our store at (847)866-8124 to get rates and info about our own Affordable Portables delivery and setup services. Do you want to pick it up after we set it up or in the box? That’s no problem, we have 3 pick up locations.

We can also ship to you in the 48 contiguous United States. When you place an order to ship, we hire a shipping carrier to deliver your furniture at a discount. Our goal is to reduce the cost you pay. OTHER companies offer free shipping of heavy furniture and bundle together prices with the shipping cost. What if you want to pick it up? Should you still have to pay their bundled shipping cost? We don’t think so. We break out the cost of shipping heavy items, so you can see what you are paying for and avoid those hidden costs.

Shipping delivery:

Your product can be delivered to the threshold of your residence or brought right into the room of your choice for an additional fee (White Glove). In some rare cases really large items may only be delivered from the back of the delivery truck. We will contact you if this is the case. Contact our Evanston store if you would like more specific shipping information at (847)866-8124.

Protect your product from damage:

Remember to inspect the package when it is delivered to make sure there is no damage. If you notice that the box has damage then please be sure to write Product Damaged on the sheet that the delivery person asks you to sign. Take digital pictures of the damage, don’t open the item, and contact us.

How long will delivery take?:

Delivery time varies based on distance and what you order. Items usually ship using ground transportation. We will contact you if there is any reason for an excessive delay. Please feel free to contact our Evanston store if you would like more specific information at (847)866-8124.

Returns and Exchanges:

Please take time to make sure the item(s) you purchase are the right size, color, weight, and will fit up the stairs or elevator and are the right size for your room. If you have any doubts or question contact our Evanston store at (847)866-8124. Our staff has great product knowledge and will be happy to discuss the specifics and help you avoid issues before they occur.

Contact us first if you think you need to make a Return.

We may be able to take care of the issue without you having to make a return. If you contact us first and you do need to make a return make sure you put the item back into the original box and packaging. Shipping and return shipping is non-refundable.

Issue with Paypal:

If you experience a problem with Paypal, please call 1-888-221-1161 or visit www.paypal.com.

Cancelling a shipment:

Once you order an item and the item ships, it is too late to cancel the shipment. If this happens contact our Evanston store at (847)866-8124. Cancelling a shipment when the shipper charges us will result in you being responsible for shipping costs.

Our goal is to be perfect but just in case we reserve the right to correct all pricing errors.
We sell you our products and ship to you at the best possible discount. Please contact our Evanston store at (847)866-8124 for any questions or shipping information.

We always try to be fair.

Thank you!

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Mel Demulling
Verified
I enjoyed shopping here. We didn't end up purchasing anything, but the staff was friendly and helpful. They have some really nice items, so I would definitely come back here in the future!
Mel Demulling
2021-08-12
Leonard Schneider
Verified
Best furniture store around. Can't beat the variety, price point, and customer experience. Made me feel like family, and held my hand every step of the way. Buying furniture, with all the coordinating and lugging, it's a hassle. These folks instantly make you feel comfortable with the whole process. Special credit to Barry, a real mensch (Yiddish term for "good guy" or "man of the community/people").
Leonard Schneider
2021-07-27
Cat JackMcFadden
Verified
Cat JackMcFadden
2021-07-11
Elizabeth Watkins
Verified
Elizabeth Watkins
2021-07-07
Sunjoo Kim
Verified
I got such a lovely sofa here. I'm a kind of person who has to see in person before buying furniture, so this place was great for me. I didn't also have to worry about assembling, and the delivery fee wasn't too high either. I'd definitely go back and get more!
Sunjoo Kim
2021-06-19
M B
Verified
Great, friendly service!
M B
2021-06-01
Lyn Fabian
Verified
Lyn Fabian
2021-05-26
Marc Johnson
Verified
Marc Johnson
2021-05-24
Larry Samet
Verified
It's the best furniture store in the city Grear service and price..!
Larry Samet
2021-04-30
Reviews